Delivering Value To All Stakeholders


Our focus on ‘growing our own leaders’ is enabling our employees to realise their full potential through world-class leadership development programmes, such as ASCEND, SUMMIT and IGNITE for various levels. These programmes, conducted in partnership with global experts such as McKinsey and Aon Hewitt, help us strengthen our leadership pipeline by identifying high-potential employees across levels and providing them differentiated development opportunities. These include cross-functional and cross-business projects, experiential learning, external and internal leadership interaction sessions and technology-based blended learning solutions.


Flagship programmes such as ‘Piramal Konnect’ aim to connect PEL’s various talent pools and encourage learning across levels and businesses. The emphasis in these programmes is on evolving two-way collaborative mentoring relationships, in line with the PEL values of ‘Humility’ and ‘Expertise’. The focus on building relationships across functional and business silos also help channelise the power of innovation and sharing of best practices.


‘My Piramal’, PEL’s HR Management System, has made information transparent and accessible to employees across the organisation. This is a big step in ensuring ‘Integrity’ and giving ‘Empowerment’ to employees.


The inhouse Piramal Learning University has expanded exponentially in scale and reach, delivering learning solutions to 14,000+ learning needs globally.


PEL’s focus is on becoming an ‘Employer of Choice’ through consistent efforts to nurture the spirit of entrepreneurship and overall employee well-being through policies such as Flexi Work Hour Policy, Flexi-Pay, Crèche facilities, flexible maternal and paternal leaves and Learning Assistance programmes.

NANDINI PIRAMAL
Executive Director, PEL

“Our focus over the last few years has been to create an agile, flexible organisation that is ready to power our ambitious 2020 vision. We are doing this by focusing on growing our own leaders through cuttingedge leadership development programmes, building a highly empowered “One Piramal” culture across businesses and geographies, and encouraging talent mobility. We are also investing in strengthening our employer brand to attract the best quality talent across sectors. Our HR practices are a lot more aligned with business and are much closer to industry’s best practices. Our enhanced focus on people practices will also help us strengthen our reputation as an “Employer of Choice”, and further augment our ability to attract and retain high quality talent.”

Our customer base includes:

4.2 lakh outlets across ~2,000 towns in Consumer Products

Most of the top pharma companies are working with Global Pharma Services business since many years

85+ real estate developers in key cities of India

Over 5,500 hospitals globally

Nearly all top life sciences companies at DRG; now started providing services to payer and provider companies

Parameter Importance*

Customer Satisfaction Index (CSI) score improved to 83% in FY2017 from 81% in FY2016*

Note: *Our customer satisfaction surveys have been designed to understand the importance of delivery, quality, service, people, innovation and value in the minds of our customers engaged with us in Global Pharma services business. CSI (Customer Satisfaction Index) score are the outcome of these surveys. We also connect with our customers to understand how we can improve it further.

The Company has delivered a strong track record of generating superior shareholder returns over the preceding three decades. Post the Abbott deal, during the phase of developing new businesses and growing the remaining Healthcare businesses, the Company has delivered outstanding shareholder returns in the last five years, significantly higher than benchmarked indices.

Shareholder value creation1,2,3

Consistently delivered strong shareholder returns4

Source : Bloomberg, Factset

Notes:
1. Company raised less than ` 500 Crores during the entire period (includes initial capital invested in the company in 1988). Of this, merely ` 100 Crores was raised from the new investors.
2. All numbers till 1992 represents book value
3. Analysis carried out based on market information till May 19, 2017
4. Total shareholder returns and annualised returns are as on May 19, 2017. Assumes re-investment of dividend in the stock

30%
Annualised return to shareholders over last 29 years4

` 1 Lac invested in the company in 1988 has generated total value of over
` 21 crores4

Delivered
52%
annualised return over last 5 years vs. 15% by SENSEX4

Vision: “Piramal Foundation transforming Health, Education, Water and social sector ecosystems through high impact solutions, thought leadership and partnerships.”

OUTCOME OF CSR INITIATIVES

Healthcare

83 million beneficiaries

Serving 11 States
392 Total mobile
medical vans
6 states, 42 million calls- HIHL
34 Telemedicine centres

Education

558,000+ Children

5 States
3,400+ Schools/HMs

Youth Empowerment

300+ fellows

Water

382,000+ Beneficiaries

16 States
610 Purification Units
200 Water ATMs
810 Touch Points

HIHL - Health Information Helpline; HMs – Head Masters

KEY ACHIEVEMENTS/RECOGNITIONS DURING THE YEAR:

Won NITI Aayog
contract
to implement
State Transformation
Programme in education
across three states

Acknowledged by the
Honourable Prime Minister
Narendra Modi
in Mann Ki Baat
for 28,000+ re-enrolments in
Jhunjhunu, Rajasthan

PFEL launched its first State Transformation Programme in Jammu & Kashmir, covering 200+ state and district officials.

Swasthya’s Assam call centre and village health outreach programme served nearly 2 crore beneficiaries in the state in collaboration with the Government of Assam.

Piramal Sarvajal won the FT/IFT Transformational Business Award for achievement in transformational technology- June 2016

Piramal Swasthya won the ‘Community Health Organisation’ of the year at the India Health & Wellness Awards - December 2016

Piramal Foundation won the ‘Best Corporate Foundation’ Award on World CSR Day - February 2017

DR. SWATI PIRAMAL
Vice-Chairperson, PEL

“At Piramal, we continuously strive to create a positive difference for our people, our communities and the society at large. We took several initiatives to enhance the well-being of communities we operate in. Our activities aim to transform health, education, water and social sector ecosystems through high impact solutions, thought leadership and partnerships. We would like to acknowledge the support from, both, the Central Government and multiple state governments with whom we partner in our mission. Some of the other reputed organisations that support us in our initiatives include Harvard University and Harvard Graduate School of Education, New York University, Michael & Susan Dell Foundation, World Diabetes Foundation, UNICEF and USAID. We have expanded our CSR footprint across 21 states and touched over 84 million lives.”